Frecuently Asked Questions
- What time is check in and check out?
- 12:00 p.m. both of them.
- Can I leave the room late?
- No.
- Can I choose the type of bed in my room? (Large bed – two beds)
- Yes.
- Do the rooms have a balcony or terrace? Can I reserve one?
- No.
- Are there non-smoking rooms?
- Yes.
- How many storeys does the building have? Is there a lift?
- There are 4 floors. We have lift (elevator).
- Is there air conditioning in the rooms? Does it work all year round?
- Yes, it works all year round.
- Is your hotel adapted for the handicapped?
- No.
- Can you keep my luggage when I leave the room?
- Yes.
- Is there a safe place to park my car? How much does it cost?
- There is a public car park nearby.
- Does the hotel have an Internet or e-mail terminal for guests?
- Yes.
- Do you have high-speed internet in the room for my portable computer?Is it wireless?
- Yes.
- Do you have a quiet, romantic room? How can I reserve it?
- Yes.
- What languages are spoken in Reception?
- English.
- Where may I rent a car?
- Please enquire at reception.
- How far are you from the Puerta del Sol?
- 10 minutes on foot.
- How far are you from the Prado Museum?
- 3 minutes on foot.
- How much does a taxi from the airport cost? How long does it take?
- It costs around 20 € and it takes 20 minutes approximately.
- In what kind of a neighbourhood are you?
- It is quiet and safe.
- I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
- Yes.
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